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FAQ
Frequently asked questions
General
Cancellations requested 7 days or more before the workshop start time receive a full refund. Cancellations requested at least 5 days but less than 7 days before receive a 50% refund. Cancellations requested less than 5 days before are non-refundable. You may reschedule your booking once, subject to availability, when requested at least 72 hours before the workshop. Requests made within 72 hours cannot be guaranteed and may be treated as a cancellation. No-shows are non-refundable. If Sorentilo cancels a workshop, you will be offered an alternative date or a full refund.
Choose an amount from €50 to €200, add the recipient's details and a personal message, then pay securely online. The gift card and its unique code are emailed to the recipient, right away or on a date you choose, and it never expires. To redeem, enter the code at checkout when booking any workshop. Any remaining balance stays on the card for next time.
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